911 Communications & Coordination

To protect the health, safety and welfare of our community with pride and professionalism.

911 operator_1.jpgBy dialing 911 you are connected to trained professionals whose mission is to assist you by getting the type of emergency responder you need to your location quickly. In order to assist the dispatchers in getting help to you quickly you will be asked to give certain identifying information.

During an Emergency...

    • Dialing 911 can reach police, the fire department or ambulance.
    • When a 911 call comes into the call center a  sophisticated system of computers, phone equipment and highly trained personnel are activated.  As the call taker answers the call, the phone customer’s name, address and phone number flash onto a computer screen. This ensures that even if the caller is incapacitated, emergency crews can be dispatched to the scene.
    • Try to remain calm.
    • When the 911 operator answers, state the problem briefly and give your full name and address.
    • Do not hang up the phone until the emergency operator says to. The caller is kept on the line to assist with pre-arrival instructions that could provide vital information and medical care of the patient to bes handle the emergency.

Children and 911

One of Okaloosa County's most precious assets is our children. Many times our children have come to the aid of family and friends by calling 911. By teaching your children when and how to dial 911, you will be providing them with the tool to receive help for all types of emergencies.

Print the Okaloosa County's "Dial 911" coloring book

What is the County Warning Point?

  • The County Warning Point serves as the Communications Center for Okaloosa County Department of Public Safety's Emergency Management Office, EMS and for fourteen fire departments in the county.
  • The Communication Center shares E 9-1-1 answering with the Okaloosa Sheriff's Department in a cooperative effort. Calls answered are then routed to the appropriate agency for the reported incident. This cooperative effort benefits the callers by making more operators available to handle incoming emergencies.
  • The Communication Center also provides immediate severe weather warnings and notifications to schools, hospitals, assisted living facility and to the State Warning Point and National Weather Service.
  • The Center utilizes state of the art communication equipment, computer aided dispatch, telephone devices for the deaf and other industry standard technologies to assist in the appropriate and timely dispatching of resources to incidents within the county.