There are no convenience fees added to online and phone payments.

• Pay and/or View Bill Online

Online payments may not show up on your OCWS account &/or bank account until next business day. Your confirmation number is proof of payment.

• By phone 850-651-7171

• Drop Box Locations

• Payments made at non-County locations can take up to two weeks to be received.  Your account number must be listed on the payment and save your receipt for proof of payment.

• If services are disrupted, we will not reinstate them until after the payment is received in our office.

• New Service Form (pdf) - You may need to save and open the form in Adobe Acrobat Reader in order to use the Electronic Signature feature. 

• Email Customer Service: waterinformation@myokaloosa.com

An Essential Service for Our Community

Our Mission: A professional, community organization providing the customers of Okaloosa County an ample and affordable supply of clean, safe drinking water, with a commitment to collecting and disposing of domestic waste in a manner that protects the environmental future of our county.

WaterSense has helped save 8.7 trillion gallons of water since 2006, and 1.2 trillion gallons in 2023! Learn more at https://www.epa.gov/watersense.