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Water and Sewer building

***OCWS Office Closing Early for Fiscal Year End***
  • Tuesday, September 30th: Office is closing at 11:30AM.
  • The online payment and phone payment services will be unavailable 9/30 beginning at 11:30AM and will resume when FYE processes are complete.
  • Offices will open with normal business hours on Wednesday, October 1.

 

Rate Increase Notice Effective October 1, 2025 
  • Effective 10/1/2025, Water and Sewer utility rates will increase by 5.5%. Click here for more detailed rate information.
  • Effective 10/1/2025, all Garbage rates will increase. Please call Waste Management for Garbage questions: Monday – Friday (850) 301-2822 Saturday (850) 275-0020.

Receive a call from 850-651-7171?

Ways to Pay

There are no convenience fees added to online and phone payments.

Online payments may not show up on your OCWS account &/or bank account until next business day. Your confirmation number is proof of payment.

  • By phone 850-651-7171

  • Drop Box Locations

  • Payments made at non-County locations can take up to two weeks to be received.  Your account number must be listed on the payment and save your receipt for proof of payment.

  • If services are disrupted, we will not reinstate them until after the payment is received in our office.

New Service/Moving/Cancel Service

 

water tower

An Essential Service for Our Community

Our Mission: A professional, community organization providing the customers of Okaloosa County an ample and affordable supply of clean, safe drinking water, with a commitment to collecting and disposing of domestic waste in a manner that protects the environmental future of our county.

WaterSense has helped save 8.7 trillion gallons of water since 2006, and 1.2 trillion gallons in 2023! Learn more at https://www.epa.gov/watersense.

Online Bill Pay
ADDITIONAL CONTACTS

OCWS Phone: 
(850) 651-7171 or (850) 423-1579
(To reach office staff during business hours)

 

IVR Phone System:
(850) 651-7171 or (850) 423-1579
Receive account information or make a payment. The system is available daily from 5:00 a.m. to 11:00 p.m. 

 

OCWS Emergency Phone: 
(850) 651-7174 or (850) 423-1576
(Non-business hours, Weekends & Holidays)

 

Email:
waterinformation@myokaloosa.com


Visit the Contact Us Page for OCWS Office and Drop Box Locations

 

MSBU Street Lights - (850) 609-7027
(Public Works Department for Street Light issues)

 

Garbage and Recycling Questions
Waste Management
850-301-2822, Mon.-Fri.
850-275-0020, Sat.
 

 

Mike Hackett, Director | Water & Sewer
1804 Lewis Turner Boulevard
Fort Walton Beach, FL 32547
Phone: 850-651-7172

 

W&S Employee Commute Program